Q1. Number of visits to doctor in last 12 months

Number of responses

None

16

Once or twice

75

Three or four times

87

Five or six times

60

Seven times or more

76

Q2. Satisfaction with receptionists

Number of responses

Very poor

0

Poor

2

Fair

9

Good

46

Very good

119

Excellent

140

Q3a. Satisfaction with opening hours

Number of responses

Very poor

0

Poor

6

Fair

34

Good

115

Very good

115

Excellent

43

Q4b. Satisfaction with availability of particular doctor

Number of responses

Very poor

8

Poor

27

Fair

93

Good

74

Very good

42

Excellent

37

Does not apply

25

Q5b. Satisfaction with availability of any doctor

Number of responses

Very poor

4

Poor

7

Fair

45

Good

73

Very good

79

Excellent

64

Does not apply

15

Q7b. Satisfaction with waiting times at practice

Number of responses

Very poor

6

Poor

9

Fair

93

Good

102

Very good

54

Excellent

27

Q8a. Satisfaction with phoning through to practice

Number of responses

Very poor

0

Poor

2

Fair

12

Good

64

Very good

113

Excellent

97

Don't know/ never tried

9

Q8b. Satisfaction with phoning through to doctor for advice

Number of responses

Very poor

0

Poor

9

Fair

14

Good

61

Very good

71

Excellent

66

Don't know/ never tried

72

Q9b. Satisfaction with continuity of care

Number of responses

Very poor

3

Poor

18

Fair

39

Good

67

Very good

90

Excellent

40

Q10a. Satisfaction with doctor's questioning

Number of responses

Very poor

0

Poor

1

Fair

9

Good

45

Very good

91

Excellent

138

Does not apply

3

Q10b. Satisfaction with how well doctor listens

Number of responses

Very poor

0

Poor

1

Fair

5

Good

41

Very good

94

Excellent

143

Does not apply

3

Q10c. Satisfaction with how well doctor puts patient at ease

Number of responses

Very poor

0

Poor

1

Fair

6

Good

37

Very good

84

Excellent

136

Does not apply

23

Q10d. Satisfaction with how much doctor involves patient

Number of responses

Very poor

0

Poor

2

Fair

12

Good

50

Very good

86

Excellent

113

Does not apply

23

Q10e. Satisfaction with doctor's explanations

Number of responses

Very poor

0

Poor

2

Fair

8

Good

40

Very good

99

Excellent

128

Does not apply

10

Q10f. Satisfaction with time doctor spends

Number of responses

Very poor

0

Poor

2

Fair

17

Good

53

Very good

93

Excellent

114

Does not apply

5

Q10g. Satisfaction with doctor's patience

Number of responses

Very poor

0

Poor

1

Fair

9

Good

43

Very good

87

Excellent

135

Does not apply

10

Q10h. Satisfaction with doctor's caring and concern

Number of responses

Very poor

1

Poor

1

Fair

11

Good

39

Very good

93

Excellent

139

Does not apply

3

Q11a. Ability to understand problem after visiting doctor

Number of responses

Much more than before the visit

119

A little more than before the visit

86

The same or less than before the visit

35

Does not apply

41

Q11b. Ability to cope with problem after visiting doctor

Number of responses

Much more than before the visit

104

A little more than before the visit

81

The same or less than before the visit

51

Does not apply

41

Q11c. Ability to keep healthy after visiting doctor

Number of responses

Much more than before the visit

87

A little more than before the visit

70

The same or less than before the visit

63

Does not apply

58