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Patient survey from DRS CALDER ASHLEY & GEDDES, using the General Practice Assessment Questionnaire (GPAQ) Standard report and analysis for GPAQ Consultation Version 2.0a Contents: How the survey was carried out Summary of results GPAQ evaluation questions GPAQ report questions Demographics Appendix 1. Background to the GPAQ questionnaire Appendix 2. Guidance on how to use the results of the questionnaire to improve care in your practice Appendix 3. Frequency distribution tables for all GPAQ questions not included in the main body of the report References Date: 14 February 2008 How the survey was carried out The survey was carried out using the ‘after consultation’ questionnaire form and surveying commenced on All patients were asked to complete the initial questions on the form (numbers 1 – 9) before their consultation and then complete the remainder of the questions (numbers 10 & 11) which related to the actual consultation after they had seen the doctor. As we wanted to be able to calculate individual GP scores as well as for the practice overall a minimum of 50 questionnaires per GP would be collected. If any patient had insufficient time to complete the form they were offered a stamped addressed envelope so they could complete the form when convenient and post it back to the surgery. Only a very small number used this option. Patients were requested to post the completed into a special box in the waiting room. Total numbers of forms completed for each doctor were:- Dr Calder 62 Dr Geddes 66 Dr Ashley 56 Dr Harker – Registrar 54 Dr Rogbeer – Registrar 52 Dr McArdle – Salaried GP 26 TOTAL 316 Due to the part-time nature of her employment and 10 days holiday in the survey period it was only possible to obtain 26 completed questionnaires for Dr McArdle. Summary of results GPAQ evaluation questions The following table summarises the individual scores for the evaluation questions in GPAQ, i.e. the ones where patients made a judgment about how good that aspect of care was. Each score is expressed as an average (mean) for all patients who completed the individual question. They are represented as a percentage of the maximum possible score, so the best possible score in each case is 100. You will be able to see the areas where your practice scores well and where improvement may be needed, both comparing aspects of care in your own practice and comparing yourself with others. The figures in the right hand column contain current national GPAQ benchmarks for that question. Once again, these figures are expressed as percentages of the maximum possible score in this table. These are regularly updated on the GPAQ website. Details of how many patients completed each of the individual responses for each of these questions for your practice are given in full in appendix 3.
Table 1. Mean scores of evaluation questions (as percentages) compared to the GPAQ benchmarks These benchmark figures are based on data from 232,908 respondents to both the postal and post-consultation versions of GPAQ (combined) collected during the 2004/2005 contract year. Separate benchmarks for the two different versions of GPAQ will be posted in due course if on-going analyses show that mode of administration produces significantly different GPAQ scores after controlling for social and demographic factors known to influence patient evaluations. Please check our website http://www.gpaq.info/benchmarks.htm for further information. |
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